09:00
Module 01
Welcome & Induction
Grand Floor standard intro, team introductions
Module 02
Technical — Roulette
Chip handling, spin mechanics, payout drill
Module 02
Technical — Baccarat
Squeeze protocol, card handling, call procedures
Module 03
VIP Protocols
Player profiling, cultural frameworks
Review
Week 1 — Morning Drill
Speed drills, payout accuracy assessment
11:00
Module 01
Professional Identity
Standards, appearance, code of conduct
Module 02
Technical — Blackjack
Deal sequence, side bets, burn card protocol
Module 04
Presence Training
Posture, eye contact, vocal tone exercises
Module 03
High-Value Scenarios
Role-play: large wins, disputed hands
Review
Week 1 — Afternoon Assessment
Practical: Roulette & Baccarat live scenarios
13:00
14:00
Module 01
Performance Psychology
Mindset, consistency, the elite standard
Module 02
Technical — Poker
Texas Hold'em, Three Card, side pot management
Module 04
Communication Drill
Player interaction scenarios, call-out exercises
Module 06
Compliance & Security
Regulatory overview, game protection fundamentals
Trainer Review
Individual Feedback Sessions
1:1 trainer meetings, personal development notes
16:00
Workshop
Chip Stacking & Sorting
Speed and accuracy drills
Workshop
Payout Calculation Sprint
Timed payout challenges across all games
Workshop
Mirror Presence Session
Video review of posture and table presence
Workshop
VIP Scenario Drills
Cultural scenarios, difficult player role-plays
